Front Desk Office Representative

Patient Interaction & Front Desk Operations

• Greet patients promptly in a courteous, helpful manner
• Check patients in and ensure accurate documentation
• Collect copays and patient balances
• Schedule and manage appointments efficiently
• Answer and manage phones; screen calls; take clear, concise messages
• Provide accurate information to patients regarding services and scheduling
• Balance end-of-day payments and prepare bank deposits

Patient Ambassador Responsibilities

• Ensure every patient receives a 5-Star experience
• Conduct patient surveys and engage with patients proactively
• Support reputation management and patient follow-up processes
• Absist with workshops, community events, and attendance tracking
• Maintain accurate records of email campaigns and marketing initiatives
• Support monthly newsletter coordination

Qualifications

• Healthcare industry experience required
• Prior medical front desk experience preferred
• Insurance verification and billing familiarity strongly preferred
• Comfortable handling financial transactions and balancing deposits
• Strong communication skills (verbal and written)
• Ability to multitask in a fast-paced setting
• Must be willing to work required evenings and occasional Saturdays
• Must be local to the area