Front Desk/Night Auditor - Beauport Hotel

About the role

Join the Front Desk/Night Audit team at the beautiful Beauport Hotel Gloucester! Provide excellent service to hotel guests, including check-ins/checkouts, answering questions, answering phone calls, preparing reports, and communicating with other departments.

Responsibilities

• Provide exceptional guest service during overnight shifts (10:00pm-6:00am)
• Handle check-ins/checkouts, answer phone calls, and prepare reports
• Communicate with other departments as needed
• Work independently and proactively solve problems
• Work in hotel front house areas, public spaces, and front desk areas

Requirements

• One year of experience in hospitality/guest service
• Previous front desk and/or night audit experience preferred
• Customer service experience required
• The ability to work efficiently, accurately, and with full attention to detail
• A comfort level with computers, especially Microsoft Office and hotel property management systems

Qualifications

• Comfortable working with little supervision
• Proactive problem-solving skills

Skills

• Excellent customer service skills
• Efficiency and accuracy in task completion
• Attention to detail
• Computer proficiency, particularly Microsoft Office and hotel property management systems

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Pay

$21-$22/hr with a $500 bonus

Schedule

Overnight shift (10:00pm-6:00am) with flexibility for weekdays, weekends, and holidays.