Front Desk Night Audit Part Time OVERNIGHT FRIDAY & SATURDAY REQUIRED.

Responsibilities

• Greet and complete established check-in procedures for arriving guests daily, using both manual and computerized methods, to ensure guest satisfaction and room assignment as requested.
• Facilitate guest departure (check-out) daily by following established manual and computer procedures to close guest accounts and prepare rooms for the next guest.
• Calculate and/or post monies, receipts, guest accounts, and other forms of credit using accurate cash handling methods and established procedures to present timely and precise hotel charges upon check-out and maintain accurate records.
• Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information, and using suggestive selling techniques to increase occupancy and revenue.
• Maintain good customer relations by staying informed about in-house and area functions to provide timely and knowledgeable responses to guest questions and concerns, both in person and on the telephone.
• Operate PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls, and paging guests to provide timely and efficient service.
• Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintain a friendly, cheerful, and courteous demeanor at all times.
• Process all guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to ensure timely and accurate delivery.
• Contribute to and maintain established information and communications sources, such as department and front desk log books, to enhance department communications and operations.
• Provide assistance to other employees and departments to contribute to overall performance.
• Ensure safety by following guest check-in and security procedures, and report suspicious activity to security, manager, or MOD.
• Perform other duties as assigned, requested, or deemed necessary by management.

Requirements

• High school graduate level mathematical aptitude.
• Knowledge of standard cash handling procedures and computerized cash register systems.
• Past experience dealing directly with the public and general knowledge of basic customer service skills.
• Fluency in oral and written English.
• Ability to read written communications and a monochrome computer screen.
• Hand and finger dexterity to operate computer, calculator, and telephone keyboards for cash handling and paperwork processing.
• Ability to understand and follow verbal/written instructions, multitask, and communicate effectively both verbally and in writing.
• Use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Highly organized with attention to minute written and verbal details, particularly when performing multiple tasks.

Skills

• Strategic Skills: Proficient in job-specific skills and knowledge; grasps and integrates new information quickly. Active learner with a strong sense of curiosity. Natural instincts and insight for finding solutions to unclear situations. Analyzes problems using multiple resources and methods.
• Operating Skills: Effective in prioritizing work and managing time to maximize efficiency. Understands how tasks fit within broader departmental or business priorities. Adjusts work to accommodate expected and unexpected changes. Gauges progress with respect to overall impact and results.
• Courage: Thinks and acts independently with confidence. Demonstrates personal fortitude and integrity when faced with challenges.
• Personal and Interpersonal Skills: Welcoming and warm personality; engages easily and actively with others. Genuinely caring and compassionate. Builds confidence and trust; socially aware. Communicates effectively using tailored approaches for different situations. Comfortable conversing with individuals from diverse backgrounds and organizational levels. Direct yet tactful and considerate of the audience. Accepts and provides feedback positively.

Physical Demands

• 90% of shift is spent standing.
• Repeated bending and kneeling required for filing.
• Must be able to reach all areas of the hotel to assist clients.
• Occasional standing, carrying, and lifting of files and office items up to 25 lbs.

Education and Experience

High School diploma or equivalent. No prior experience required.

Materials and Equipment Used

• Standard office equipment including telephone, copier, cash register, PC, fax machine, and PBX machine.

Work Environment

Prolonged standing at an indoor, thermostatically climate-controlled workstation under fluorescent lighting. Work is performed inside 95% of the time.