Front Desk Monitor/Emergency Response Coordinator

About the role

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays. The Front Desk Monitor/Emergency Response Coordinator is based in Bronx, New York 10453 and serves as the first point of contact for visitors, handles telephone calls, manages front door access, and supports emergency response operations.

Responsibilities

• Greet all visitors; assist them directly or announce their arrival to staff or residents.
• Ensure that all clients sign in and out as required.
• Route mail and deliveries as required.
• Handle or assist in crisis intervention.
• Follow assigned procedures in emergency situations.
• Conduct rounds at residence as assigned.

Requirements

• High school diploma or GED preferred.
• Polite and pleasant manner; efficient and firm.
• Ability to operate a busy front desk/security operation.
• Capable of performing diverse tasks with ease while maintaining confidentiality.
• F‑80 certificate required within 90 days of hire (VOA will cover the cost).

Benefits

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday