Emergency Response Coordinator
Chesapeake Utilities Corporation · Port St Lucie, FL · 3 wk ago
On-siteOTHRFull-time
We need to output HTML fragment with sections: About the role? The posting includes "What makes us great", "Your role in our success", "What you'll be working on", "Who you are", "What’s in it for you?". We need to map to headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include sections only if posting has real specific content.
We have content: description of role (Your role in our success) -> could be About the role or Responsibilities. "What you'll be working on" is responsibilities/duties. "Who you are" includes knowledge, skills, abilities -> Requirements/Qualifications/Skills. "What’s in it for you?" includes benefits: competitive base salary, career growth, team atmosphere, bonus, recognition events, wellness initiatives, benefit packages, PTO, holidays, sick time. That's Benefits. No explicit Pay amount, but "Competitive base salary" is mention of pay but not specific number. The rule: never create Pay/Schedule/Benefits sections unless posting actually states them. It says "Competitive base salary" is a statement about pay, but not a specific number. Does that count as stating pay? The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It says "Competitive base salary" is stating that there is a competitive base salary, which is a statement about pay. So we could include a Pay section with that statement? However they also say "Prefer a few substantive sections over many thin ones." And "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. 'commensurate with experience', 'not specified', 'N/A', 'varies', 'TBD')". "Competitive base salary" is not filler? It's somewhat generic but still a statement. Might be considered substantive enough? The rule says never emit heading followed by filler/placeholder text like "commensurate with experience", "not specified", etc. "Competitive base salary" is not exactly those placeholders, but it's vague. However they said "Prefer a few substantive sections over many thin ones." Might be better to combine pay into Benefits section? But Benefits section already includes many items; we could add "Competitive base salary" as a bullet in Benefits. The instruction: "Use
- for any list of duties/requirements/benefits". So we can put benefits as a list. Pay could be part of benefits. So we likely don't need a separate Pay section. No schedule info given (no mention of shift times). So we omit Schedule.
Thus sections: About the role (maybe from "Your role in our success" and "What makes us great"?), Responsibilities (from "What you'll be working on"), Requirements/Qualifications/Skills (from "Who you are"), Benefits (from "What’s in it for you?").
We need to use
for section headings. Use
- for any list of duties/requirements/benefits, and
for prose. We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate: EEO statement, application instructions, etc. Also remove "What makes us great" maybe we can incorporate into About the role? The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings". So we can have About the role heading with prose summarizing the role and what makes us great? But we must preserve all substantive information; we can't omit details. So we need to include the content from "What makes us great" and "Your role in our success". Could combine into About the role section as prose (maybe multiple paragraphs). Use
for prose. Responsibilities: list from "What you'll be working on". Each bullet as
- .
Requirements/Qualifications/Skills: from "Who you are". Could split into Requirements (knowledge) and Skills (abilities). But we can combine into one section maybe "Requirements". However we have headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose to use Requirements and Skills separately if content supports. "Who you are" includes knowledge of utility operations, communication skills, ability to remain calm, problem-solving, attention to detail, proficiency in Microsoft Office, ability to manage multiple priorities, work independently, adapt, support evenings weekends etc. That's a mix of knowledge, skills, abilities. Could treat as Requirements (knowledge) and Skills (abilities). But we need to avoid thin sections. Might be better to have one "Requirements" section containing all. Or we could have "Qualifications" and "Skills". But we need to decide based on content: The list includes both knowledge and skills. Could split: Qualifications: Knowledge of utility operations, etc. Skills: communication, problem-solving, etc. However the instruction: "Prefer a few substantive sections over many thin ones." So maybe one section "Requirements" is enough.
Thus sections: About the role, Responsibilities, Requirements, Benefits.
We need to ensure we don't include filler headings.
Now craft HTML.
About the role: combine "What makes us great" and "Your role in our success". Provide prose paragraphs.
Let's extract:
What makes us great: At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.
Your role in our success: The Emergency Response Team (ERT) Coordinator serves as a critical first point of contact for natural gas and electric emergency situations within the regulated utility service territory. This role is responsible for receiving emergency calls, assessing situations, providing immediate safety guidance, dispatching and coordinating response activities, handling emergency locate ticket dispatching, and communicating with internal operations teams and external emergency services as needed. The coordinator exercises sound judgment in high-pressure situations and plays an important role in protecting the safety of customers, employees, and the communities we serve. The position also supports emergency preparedness initiatives, weather-related response activities, after hours operational support, and compliance with company and regulatory emergency response requirements.
We can combine into maybe two paragraphs.
Responsibilities: list from "What you'll be working on":
- Serve as the first point of contact for natural gas and electric emergency situations, receiving and responding to emergency calls in a professional, timely, and calm manner.
- Gather critical incident information, assess the nature and urgency of emergencies, and provide callers with appropriate safety instructions.
- Coordinate emergency response activities by notifying internal operational teams, dispatching emergency work requests, communicating incident details to field personnel, and engaging external emergency agencies such as fire, police, and medical services when appropriate.
- Maintain accurate records of emergency calls, response activities, and actions taken.
- Prepare incident documentation and reports to support operational reviews, regulatory compliance, and continuous improvement efforts.
- Conduct customer follow-up communications as necessary to confirm resolution, provide additional assistance, and ensure a positive customer experience following emergency events.
- Support emergency preparedness initiatives by participating in training, drills, post-incident reviews, and process improvement activities designed to strengthen emergency response capabilities and readiness.
- Provide support during weather-related events, storm restoration efforts, and other system emergencies, including coordinating communications and operational response activities to support business continuity and customer safety.
- Ensure compliance with applicable regulatory requirements, company policies, safety standards, and emergency response procedures while performing additional operational support duties and special projects as assigned.
Requirements/Qualifications/Skills: from "Who you are":
- Knowledge of utility operations, including natural gas and electric service fundamentals, emergency response procedures, safety practices, and applicable regulatory requirements
- Strong verbal and written communication skills with the ability to effectively interact with customers, employees, field personnel, emergency responders, and external agencies
- Ability to remain calm, exercise sound judgment, and make timely decisions in high-pressure and emergency situations
- Strong problem-solving, critical thinking, and analytical skills with the ability to assess situations, determine priorities, and coordinate appropriate response actions
- Strong attention to detail and ability to accurately document incidents, maintain records, and prepare reports in compliance with company and regulatory requirements
- Proficiency in Microsoft Office applications and business systems, including SAP or similar dispatching and operational platforms
- Ability to manage multiple priorities, work independently and collaboratively, adapt to changing conditions, and support evenings, weekends, holidays, and storm or emergency response assignments as required
Benefits: from "What’s in it for you?":
- Competitive base salary
- Fantastic opportunities for career growth
- Cooperative, supportive and empowered team atmosphere
- Annual bonus and salary increase opportunities
- Monthly recognition events
- Endless wellness initiatives and community events
- Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
- Paid time off, holidays and a separate bank of sick time!
We need to keep the bullet points as list items. Some sentences are long; we can keep as is.
Now produce HTML fragment:
About the role
At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.
The Emergency Response Team (ERT) Coordinator serves as a critical first point of contact for natural gas and electric emergency situations within the regulated utility service territory. This role is responsible for receiving emergency calls, assessing situations, providing immediate safety guidance, dispatching and coordinating response activities, handling emergency locate ticket dispatching, and communicating with internal operations teams and external emergency services as needed. The coordinator exercises sound judgment in high-pressure situations and plays an important role in protecting the safety of customers, employees, and the communities we serve. The position also supports emergency preparedness initiatives, weather-related response activities, after hours operational support, and compliance with company and regulatory emergency response requirements.
Responsibilities
- Serve as the first point of contact for natural gas and electric emergency situations, receiving and responding to emergency calls in a professional, timely, and calm manner.
- Gather critical incident information, assess the nature and urgency of emergencies, and provide callers with appropriate safety instructions.
- Coordinate emergency response activities by notifying internal operational teams, dispatching emergency work requests, communicating incident details to field personnel, and engaging external emergency agencies such as fire, police, and medical services when appropriate.
- Maintain accurate records of emergency calls, response activities, and actions taken.
- Prepare incident documentation and reports to support operational reviews, regulatory compliance, and continuous improvement efforts.
- Conduct customer follow-up communications as necessary to confirm resolution, provide additional assistance, and ensure a positive customer experience following emergency events.
- Support emergency preparedness initiatives by participating in training, drills, post-incident reviews, and process improvement activities designed to strengthen emergency response capabilities and readiness.
- Provide support during weather-related events, storm restoration efforts, and other system emergencies, including coordinating communications and operational response activities to support business continuity and customer safety.
- Ensure compliance with applicable regulatory requirements, company policies, safety standards, and emergency response procedures while performing additional operational support duties and special projects as assigned.
Requirements
- Knowledge of utility operations, including natural gas and electric service fundamentals, emergency response procedures, safety practices, and applicable regulatory requirements
- Strong verbal and written communication skills with the ability to effectively interact with customers, employees, field personnel, emergency responders, and external agencies
- Ability to remain calm, exercise sound judgment, and make timely decisions in high-pressure and emergency situations
- Strong problem-solving, critical thinking, and analytical skills with the ability to assess situations, determine priorities, and coordinate appropriate response actions
- Strong attention to detail and ability to accurately document incidents, maintain records, and prepare reports in compliance with company and regulatory requirements
- Proficiency in Microsoft Office applications
- for any list of duties/requirements/benefits, and