Emergency Response Coordinator

Benefits: Free uniformsHealth insurancePaid time offTraining & developmentVision insurance401(k) matchingCompany partiesDental insuranceBonus based on performanceCompetitive salaryFlexible schedule Calling all first responders and ex-military looking for a career change! Are you energized by helping people during critical moments, building strong relationships, and turning fast-moving opportunities into meaningful results? SERVPRO Team Wall is looking for a driven, compassionate, and responsive Emergency Response Coordinator to support homeowners and businesses when unexpected property emergencies happen. Position is remote however requires on-site meetings at our Hunt Valley office* We offer an uncapped commission plan, meaning there is no maximum on how much commission you can earn. Truly unlimited earning potential. Realistic earnings well over $100,000+ What You’ll Do: As an Emergency Response Coordinator, you will respond as leads come in from real-time emergency lead notification services and work closely with residential and commercial customers to coordinate mitigation and reconstruction services. You’ll be one of the first people customers connect with after fire, water, or storm-related property damage. You’ll guide them through next steps and provide reassurance during extremely stressful situations. Who You Are: Urgency Mindset – experience in a fast-paced sales environment/emergency medical/1st responder area Driven by results, guided by empathy: You aggressively pursue goals and targets while maintaining deep respect, understanding, and care for the clients or candidates you work with. Goal-oriented team champion: You relentlessly pursue individual goals while collaborating seamlessly with others to drive collective team success. Action-Oriented. Driven by a strong internal initiative, you actively anticipate business needs and maintain an optimistic, solutions-focused approach during high-pressure situations. Adaptable & Field-Tested. Brings a practical understanding of high-stakes and fast-paced environments, with experience in fields like emergency services, sales, restoration, or insurance. Primary Responsibilities: Arrive quickly to fire, water, or storm-related losses to consult with impacted property owners Conducts ongoing prospecting and proactive relationship building with local fire departments and insurance adjustersMaintain daily readiness, including call-to-action planning and care kit preparation Meet or exceed weekly sales activity and meeting goals Conduct ongoing prospecting and territory research to identify new opportunities Represent SERVPRO Team Wall professionally across all customer interactions Complete additional responsibilities as assigned by the VP of Disaster Recovery and Emergency Response A Role Built for Opportunity: Those who are responsive and able to capitalize on after-hours opportunities often see the greatest success in this role, as quick engagement can directly translate into stronger customer relationships, increased closed business, and higher earnings. Because property emergencies may occur outside traditional business hours, this role offers a naturally flexible schedule. Regular in‑person presence at the Hunt Valley, MD office will be especially important during the first few months, as the ERC builds relationships and becomes fully integrated with the team. Once established in the role, the ERC is expected to participate in 2 Work-in Progress meetings each week - either remotely or in-person. While regular in-person office interaction is required it’s understood that some weeks will be leaner in this regard if off-site and off-hours work is heavy. Compensation & Benefits: Base salary: $60,000-$65,000 annually Uncapped commission plan – no earnings cap, ever Realistic total earnings of $100,000+ 401(k) with company match and 100% vesting at 6 months Medical, dental, and vision insurance Generous PTO Ongoing training and professional development Bi-weekly car allowance All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.