Front Desk Monitor/Client Care Specialist

Position

The Front Desk Monitor/Client Care Specialist ensures the safety and security of clients, staff and facility. Receives and assists clients, receives and routes deliveries, aids residents, controls front door access, and assists with intake and orientation process.

Minimum Qualifications

• A high school diploma or GED is preferred.
• A polite and pleasant manner, efficiency, and firmness are required.
• The ability to operate a busy front desk/security operation and maintain confidentiality is essential.
• Certifications required upon hire include Fire Guard (F-02).
• Voice of America–Greater New York will cover the cost of CPR/First Aid and Narcan certifications within 90 days of hire.

Preferred Experience

• Experience related to domestic violence is preferred.

Principal Responsibilities

• Greet all visitors; assist them directly or announce their arrival to staff or residents.
• Aid with the intake process.
• Ensure lodging sheets are signed daily.
• Ensure SORTS is updated daily in an accurate manner.
• Ensure all clients sign in and out daily as required.
• Route mail and deliveries as required.
• Handle or assist in crisis intervention.
• Follow assigned procedures in emergency situations.

Benefits

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retail Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

About the Organization

Victory I is a facility that provides comprehensive services and safe, anonymous housing for individuals and their children experiencing domestic violence. To learn more about the program, copy and paste this link into a browser: https://www.voa-gny.org/dv

Learn more about our staff, culture, and much more on our website: https://www.voa-gny.org/our-staff-and-culture/

Voice of America–Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.