Front Desk Monitor

Front Desk Monitor

The Front Desk Monitor answers telephone calls and takes messages for staff, receives and assists visitors, receives and routes deliveries, aids residents, and controls front door access.

• Greet all visitors; assist them directly or announce their arrival to staff or residents.
• Ensure that all clients sign in and out as required.
• Routinely handle or assist in crisis intervention.
• Follow assigned procedures in emergency situations.
• Conduct rounds at residence as assigned.

Minimum Qualifications

• A high school diploma or GED is preferred.
• A polite and pleasant manner is required.
• An efficient and firm approach is necessary.
• The ability to operate a busy front desk/security operation is essential.
• Maintaining confidentiality is a key requirement.

Certifications Required Within 90 Days of Hire

• Coordinator of Fire Safety & Alarms (F80).

Principal Responsibilities

• Greet all visitors; assist them directly or announce their arrival to staff or residents.
• Ensure that all clients sign in and out as required.
• Routinely handle or assist in crisis intervention.
• Follow assigned procedures in emergency situations.
• Conduct rounds at residence as assigned.

Benefits

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retail Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

About the Organization

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays. Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

To learn more about the program, copy and paste this link into a browser: Permanent Supportive Housing.

To learn more about our staff, culture and much more, copy and paste our website link into a browser: Our Staff and Culture.

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.