Front Desk Monitor

Responsibilities

• Greet residents and guests
• Aid with inquiries about community events and programs
• Operate computer systems to process program registrations and related tasks
• Monitor activities in various areas such as exercise equipment, aerobic room, aquatic areas, outdoor gaming area, locker rooms, classrooms, crafts, and ballroom
• Report any safety and facility concerns to Management
• Advise residents and guests on facility policies and procedures
• Perform minor custodial duties such as wiping down machines and picking up discarded items
• Perform facility opening and closing procedures
• Maintain the organization and cleanliness of Health/Wellness areas
• Validate resident/guest participation and issue fitness equipment upon request
• Respond to emergency situations as necessary based on First Aid/CPR training and/or facility procedures

Requirements

• Advanced customer service and communication skills
• Ability to handle multiple tasks simultaneously and meet deadlines
• Exceptional organization and tracking skills
• Ability to function efficiently in a high volume, fast-paced environment
• Ability to interact and work positively with staff and homeowners at all levels
• Ability to work collaboratively and cooperatively within the department and with other departments
• Experience with Etrak or related Gym Check-In Systems preferred but not required

Physical Demands & Work Environment

• Must be flexible and capable of working hours, including weekends and holidays
• Must be able to speak English clearly and understandably
• Must be able to perform physical tasks such as sitting, standing, stooping, kneeling, pushing, shoving, lifting up to 45 lbs, and moving objects around the association and recreation center facilities