Front Desk Monitor

About the Role

Primarily responsible for answering the phone lines, providing administrative support for staff and management, managing the front entrance and maintaining the reception desk, utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face.

Responsibilities

• Provides direct receptionist support to all on-site property needs by delivering the highest quality customer service to inbound callers, visitors, and vendors.
• Partners with the onsite team and the Member Services Director to effectively manage the front reception area and inbound calls, as well as assist with various administrative projects.
• Filters inbound calls to determine appropriate direction.
• Greets all visitors and homeowners and determines their immediate needs.
• Monitors pickups and deliveries.
• Assists with event setup and breakdown as needed.
• Performs other related duties as directed.

Requirements

• Excellent customer service and communication skills.
• Ability to offer support to administrative staff with ever-changing needs.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high-volume, fast-paced environment.
• Proficiency in computer programs and company database systems, including MS Office (Excel, Word, and Outlook), internet, and email systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbal and written) and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment

• Sitting at a workstation utilizing a computer in an office setting.
• Walking throughout the property and facilities as needed.