Front Desk/ MIAMI

Position Overview

The Front Desk supports the property by managing all visitors’ operations and reception responsibilities, cordially and professionally answering, and routing calls, assisting with various administrative functions, and maintaining a safe, clean and welcoming pool & gym environment for residents and their guests. This role ensures compliance with condominium policies, safety regulations and health codes while providing excellent customer service.

Front Desk Responsibilities

• Answer multi-line phone in a pleasant manner and direct calls to appropriate staff members.
• Greet and announce visitors in a professional and courteous manner.
• Maintain a safe and clean reception area and conference rooms.
• Handle inquiries from clients and tenants.
• Assist Agents with mailings.
• Work on special projects as assigned.
• Follow visitor and guest check-in procedures (ID scan, BuildingLink entry, resident confirmation).
• Be able to work independently and maintain awareness of all amenity areas.
• Communicate clearly with the Supervisor and Management about issues or supplies.

Qualifications

• Administrative experience
• Customer Service
• Effective written and verbal skills
• Candidate must have prior Front Desk Experience
• Microsoft Office experience
• Strong communication and customer service skills
• Organizational abilities
• Data entry skills
• Prior experience in hospitality, customer service, or pool/beach attendant role preferred
• Ability to remain alert and observant in a busy environment
• Basic knowledge of pool safety and sanitation standards; CPR/First Aid certification a plus
• Bilingual (English/Spanish) preferred

Requirements

• HS Diploma is required
• Proficient with Microsoft MS programs; Word, Outlook, and Excel
• Strong verbal communication skills
• Must have strong time management skills and be able to work well in a fast-paced environment
• Must be able to lift to 50 lbs

Working Conditions

• Subject to sun exposure and weather conditions
• Frequent interaction with residents, guests, and vendors

Benefits

• 17 PTO days off - includes vacation, sick, and personal time off
• 10 paid holidays
• Your birthday off
• Floating holiday
• Eligible for medical benefits after 30 days
• 401k with company match after 90 days
• Opportunities for professional growth

Schedule

AFTERNOON SHIFT, 5 DAYS A WEEK, FLEXIBLE DAYS