Front Desk/Member Services Associate

Key Responsibilities

• Accurately posts all charges to guests’ bills.
• Checks all guests in and out of the resort based on established procedures.
• Provides accurate and complete information about the resort and the surrounding area.
• Answers guest questions and provides directions.
• Accountable for all cash, checks, and credit card receipts.
• Accountable for all printed folios and required supporting paperwork.
• Activates the appropriate emergency procedures in the event of a fire, accident, severe weather, or medical emergency.
• Assists with faxing, copying, and message-taking duties.
• Promptly answers the phone and directs calls to the appropriate location.

Minimum Qualifications

• A high school diploma or general education degree (GED).
• One to three months of related experience and/or training.
• Equivalent combination of education and experience.

Other Qualifications

• Knowledge of lodging system applications.

Benefits

• Employees working 30-34 hours are eligible for healthcare.
• Employees age 19+ are eligible for the 401(k).
• Employee Assistance Program.