Front Desk Marriott

About the role

CUSA, LLC is hiring a Front Desk Supervisor for the Courtyard Hotel Tuscaloosa, AL. The Courtyard by Marriott is a modern, business-focused hotel brand known for its productivity and comfort, offering inviting spaces for work, relaxation, and connection. CUSA Hotel Management, one of the best in the industry, manages this beautiful hotel.

Responsibilities

• Direct and demonstrate the ability to provide excellent guest service in accordance with Marriott standards.
• Focus on providing excellent guest service to all guests, ensuring guest surveys and intent to recommend and elite appreciation are exceptional during the guest stay.
• Offer guests safe and secure places to stay.
• Answer questions and make recommendations about the hotel and local area.
• Complete job duties in conjunction with the hotel's policies and procedures.
• Ensure the hotel is run as a professional business, providing coverage at the front desk and being the first point of contact for guests.
• Report to the General Manager.

Requirements

The ideal candidate should have:

• At least 2 years of experience in a front desk or hospitality role.
• Strong communication skills, including verbal and written.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Knowledge of hotel operations and Marriott standards.
• Proficiency in Microsoft Office and hotel management systems.

Qualifications

The candidate should possess:

• A high school diploma or equivalent.
• Valid driver’s license and reliable transportation.
• Pass a background check.

Skills

• Excellent customer service skills.
• Attention to detail.
• Problem-solving abilities.
• Effective time management.

Benefits

Courtyard Hotel Tuscaloosa offers:

• Competitive salary.
• Health insurance.
• Paid time off.
• Professional development opportunities.

Pay

Salary range: $18 - $20 per hour.

Schedule

Shifts may vary based on hotel needs, typically 12-hour shifts with some flexibility.