Front Desk Marketer Sports Illustrated Chicago

About the role

The Universal Agent is responsible for greeting and registering guests, offering concierge services, and facilitating tours for Wyndham Vacation Ownership presentations.

Responsibilities

• Greeting, registering, establishing credit, and issuing keys to guests.
• Completing check-out procedures, computing bills, collecting payment, and making changes.
• Providing customer service and professionalism to all guests.
• Entering guest issues into WYNSOS program and following up with guests.
• Cleaning and restocking front desk area, stocking amenities, assigning units, printing emergency reports, and transitioning guests into the marketing function.
• Prescreening guests and prescreening families scheduled to tour.
• Maintaining minimum performance standards for qualified tours processed at the site.
• Keeping up-to-date on email communications.
• Delivering general concierge services, addressing questions, concerns, and requests.
• Providing information on local hot spots and activities.
• Confirming and canceling guests' reservations.
• Preparing paperwork and arrival information, distributing welcome gifts, and pre-calling guests.
• Answering telephones, directing calls, and communicating with other departments.
• Distributing guest and staff mail and messages.
• Balancing cash receipts and performing other duties as needed.

Requirements

• High school diploma or equivalent.
• One year of successful customer service experience in a hospitality/hotel environment.
• Technical skills in Microsoft programs.

Qualifications

• Ability to work under pressure, demonstrate good interpersonal skills, and communicate effectively.
• Knowledgeable about Wyndham Vacation Ownership and its offerings.
• Experience with customer service and handling guest issues.
• Ability to qualify tours for sales presentation invitations and schedule time slots.
• Ability to resolve guest issues within company standards and following resort level processes.

Benefits

• Comprehensive health and welfare benefits.
• Flexible spending accounts.
• Life and accident coverage.
• Disability insurance.
• Wish Day paid time off to volunteer at an approved organization.
• 401(k) with employer match.
• Legal and identity theft plan.
• Voluntary income protection benefits.
• Wellness program.
• Employee Assistance Program.

Compensation

The hourly rate for this role is $17.50 - $18.00 plus commissions and bonuses.