Front Desk Manager OEM/HM
Crestline Hotels & Resorts · Athens, OH · 1 wk ago
Customer ServiceFull-time
Key Duties & Responsibilities
- Leadership / Mentoring role for Hotel's Front Office employees.
- Maintain complete knowledge of all Front Office department policies/service procedures.
- Maintain complete knowledge of:
- a) all hotel features and services
- b) all room types, rates, special package and promotions
- c) daily arrivals / departures / room availability
- d) scheduled in-house group activities
- Complete daily walk-through of Front Office department areas observing the following and instructing designated personnel to rectify any organization deficiencies:
- Staffing -numbers, appearance, attitude
- Operational cleanliness and maintenance
- Service -appearance, merchandising, attitude
- General crispness, quality, and consistency of operation
- Storage areas -organization, cleanliness, inventories and care of equipment
- Prepare weekly, monthly, quarterly, and yearly departmental financial and payroll forecasts.
- Monitor and handle guest comments.
- Monitor security of public areas of the hotel.
- Establish par levels for supplies and equipment.
- Monitor effectiveness of departmental staffing guide
- Create and maintain a quality, professional work environment.
- Administer performance evaluations for all departmental employees.
- Anticipate guests and employees needs and respond promptly.
- Always promote positive guest relations.
- Coverage of Front Office Manager responsibilities in their absence.
Education And Experience
- High School Graduate or General Education Degree (GED): or Work Equivalent plus 2 years of experience in Rooms Division management.
- Computer skills required.
- Familiarity with Microsoft Office preferred.
- Experience with hotel information systems is required.
Benefits
- Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.