Front Desk Manager OEM/HM

Key Duties & Responsibilities

• Leadership / Mentoring role for Hotel's Front Office employees.
• Maintain complete knowledge of all Front Office department policies/service procedures.
• Maintain complete knowledge of:
  • a) all hotel features and services
  • b) all room types, rates, special package and promotions
  • c) daily arrivals / departures / room availability
  • d) scheduled in-house group activities
• Complete daily walk-through of Front Office department areas observing the following and instructing designated personnel to rectify any organization deficiencies:
• Staffing -numbers, appearance, attitude
• Operational cleanliness and maintenance
• Service -appearance, merchandising, attitude
• General crispness, quality, and consistency of operation
• Storage areas -organization, cleanliness, inventories and care of equipment
• Prepare weekly, monthly, quarterly, and yearly departmental financial and payroll forecasts.
• Monitor and handle guest comments.
• Monitor security of public areas of the hotel.
• Establish par levels for supplies and equipment.
• Monitor effectiveness of departmental staffing guide
• Create and maintain a quality, professional work environment.
• Administer performance evaluations for all departmental employees.
• Anticipate guests and employees needs and respond promptly.
• Always promote positive guest relations.
• Coverage of Front Office Manager responsibilities in their absence.

Education And Experience

• High School Graduate or General Education Degree (GED): or Work Equivalent plus 2 years of experience in Rooms Division management.
• Computer skills required.
• Familiarity with Microsoft Office preferred.
• Experience with hotel information systems is required.

Benefits

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.