Front Desk Manager - Fairfield Inn Kansas City KS at the Legends

Job Purpose

To assist in the operation of the Front Office to include guest services, group bookings/coordinator and meeting requirements, administrative tasks assigned by General Manager including, AP entries, payroll hours, tracking and timely month end reports. Will be responsible for leading the Health and Safety Committee and will be the Associate Cultural Champion recognizing special occasions and organizing associate events.

Responsibilities

• Greet and welcome guests upon arrival.
• Register guests into the computer, verifying reservation, address, and credit information.
• Promptly respond and resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Promote “preferred” guest program and provide recognition and benefits to all current members.
• Accept payment for guests’ accounts both at the time of registration and at checkout.
• Answer telephone promptly and properly being polite, courteous, and friendly.
• Be knowledgeable and helpful about the local area, the hotel and hotel services.
• Manage and lead the operations of the front desk/night audit to ensure an optimal level of service and hospitality is provided to the guests.
• Prepare department schedules in accordance with labor standards, forecasted occupancy and business needs.
• Assume the responsibilities of the General Manager in his/her absence.

Qualifications and Requirements

• High School diploma / Secondary qualification or equivalent.
• Experience with Marriott & Lightspeed PMS a plus.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
• Most work tasks are performed indoors.
• Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 15 lbs occasionally.
• Must have finger dexterity to be able to operate office equipment.
• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays.

Amazing Benefits At A Glance

• Team Driven and Values-Based Culture
• Medical/Dental/Vacation & Holiday Pay
• Employee Assistance Program
• Career Growth Opportunities/Manager Training Program
• Reduced Room Rates throughout the portfolio
• RSP program with Company Match
• Employee discount
• Parental leave