Front Desk Manager

About the role

The Front Desk Manager will oversee daily operations of the Front Office department, providing leadership, training, and shift flow management.

Responsibilities

• Provide proactive hiring plans and assist in hourly interviews.
• Ensure high-quality service to guests and supervise front desk agents and supervisors.
• Perform hands-on duties including financials, payroll, scheduling, and more.

Requirements

• Prior leadership or supervisory experience, especially in a hotel setting.
• A passion for service and a positive, can-do attitude.
• A desire to develop and coach associates and create a thriving work environment.
• Ability to solve problems creatively and deliver results.

Qualifications

• Experience with a specific brand hotel or upscale property is a plus.

Skills

• Strong leadership and supervisory skills.
• Excellent interpersonal and communication skills.
• Proactive problem-solving abilities.

Benefits

• Medical, Dental, and Vision insurance (starting Day 1).
• Paid Parental Leave.
• Vacation/Paid Time Off (PTO) with rollover.
• 401(k) with company match.
• Life Insurance and Disability Insurance.
• Unlimited referral bonuses.
• Lifetime access to hotel rooms, dining, and other travel/entertainment experiences.
• Leadership development and tuition reimbursement.
• Discounts on hotel rooms, dining, and other travel/entertainment experiences.
• Complimentary wellness tools.

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and may vary based on department needs.

White Lodging is an equal opportunity employer.

We value diversity and are committed to creating an inclusive environment for all associates.