Front Desk Manager

Responsibilities

• Lead all daily shift operations of the hotel Front Office department — managing front desk workflow, guest service standards, and team performance across every shift
• Provide hands-on leadership, associate training, and shift flow management — coaching front desk agents and supervisors to consistently deliver exceptional hotel guest service
• Create proactive hiring plans and actively participate in hourly associate interviews to build and maintain a high-performing front office team
• Serve as a guest service ambassador for the hotel — modeling the highest standard of hospitality and ensuring all front desk associates do the same at every guest touchpoint
• Perform hands-on front desk duties as needed while managing key operational responsibilities, including financial reporting, payroll processing, and associate scheduling

Qualifications

• Prior hotel front office leadership or supervisory experience — preferred; experience at a branded hotel, upscale property, or premium hotel environment strongly preferred
• A genuine passion for guest service and a positive, solutions-oriented attitude — you set the tone for your team and your guests on every shift
• A proven commitment to developing and coaching hotel front desk associates — you create the environment your team needs to thrive, grow, and build long-term hospitality careers
• Strong creative problem-solving skills with the ability to execute operational strategies and consistently deliver results in a fast-paced hotel front office environment
• Familiarity with hotel property management systems (PMS) and front office operations software — experience with brand-specific systems a plus