Front Desk Manager

Job Summary

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CORE WORK ACTIVITIES

• Maintaining Guest Services and Front Desk Goals
• Supporting Management of Front Desk Team
• Managing Projects and Policies
• Supporting Human Resource Activities

Position Profile

• Educational Requirements: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Core Responsibilities

• Maintains Guest Services and Front Desk Goals
• Serves as a role model to demonstrate appropriate behaviors
• Manages all day-to-day operations
• Ensures property policies are administered fairly and consistently
• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job
• Participates in employee progressive discipline procedures

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Analyzes information and evaluating results to choose the best solution and solve problems
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner

Benefits

• Wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures.

Company Commitment

• We are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.