Front Desk Manager

About the role

Since 1927, The Hollywood Roosevelt has been more than a hotel. It is where film legends stayed after the first Academy Awards, where Marilyn Monroe lived for two years, and where the golden age of Hollywood left its mark in every corner. Today, we continue that story, welcoming guests from around the world who want to experience the glamour and energy of Hollywood.

Responsibilities

• Report to the Front Office Manager and work closely with the front office team.
• Manage the day-to-day operations of the front office.
• Oversee daily lineups, ensuring all team members are properly informed of the day's events.
• Conduct daily walkthroughs as required, monitor operational accuracy, and ensure that closing reports are completed correctly.
• Ensure the department fully complies with all Hollywood Roosevelt policies and adheres to financial handling procedures, maintaining accuracy and thoroughness on various reporting requested on a daily, weekly or monthly basis.
• Plan upcoming operations as needed and oversee scheduling, training, payroll, and other administrative duties.

Requirements

• Exceptional leadership, professionalism, and a passion for hospitality.
• Experience managing front desk operations.
• Ability to lead by example and embody the hotel's commitment to exceptional guest service.
• Hands-on, detail-oriented, and able to balance operational needs with genuine hospitality.
• Pride in creating memorable guest experiences and fostering a positive and motivated front office team.

Qualifications

• Bachelor's degree in Hotel Management, Business Administration, or related field.
• Minimum of 5 years of relevant experience in front desk management.
• Proven ability to manage a team and handle multiple tasks simultaneously.
• Strong communication and interpersonal skills.
• Knowledge of hotel policies and procedures.

Skills

• Excellent customer service skills.
• Proficiency in Microsoft Office Suite.
• Ability to multitask and prioritize effectively.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.

Benefits

• Comprehensive health insurance package.
• Flexible work schedule.
• Professional development opportunities.
• Accommodations for employees' families.
• Discounted hotel stays for employees and their families.

Pay

$80,000 - $90,000 annually.

Schedule

Full-time position with flexible hours to accommodate the hotel's needs.