Front Desk Manager

About the role

The Front Desk Manager oversees daily operations, inspires a high-performing team, and delivers exceptional service that drives guest satisfaction and revenue growth.

Responsibilities

• Lead & Inspire: Supervise and train Front Desk staff, ensuring they have the tools and knowledge to succeed.
• HR Leadership: Recruit, hire, coach, and manage team performance while maintaining proper staffing levels.
• Guest Experience: Serve as concierge, resolve guest issues, and ensure smooth check-in/check-out processes.
• Operational Excellence: Manage room inventory, audits, and financial controls with accuracy and integrity.
• Collaborate: Work with Marketing on lodging specials and represent the resort at events.
• Additional Responsibilities: Oversee Gift Shop operations and Guest Services when needed.

Requirements

• Education, Experience: Associate’s degree preferred; three to five years’ related experience; or acceptable equivalent combination of education and experience.
• Certifications: Valid driver’s license. Obtain First Aid/CPR certification within six months of employment.

Competencies, Skills, Abilities

• To perform the job successfully, an individual should demonstrate the following competencies, skills and abilities:
• Upholds Odyssey Values and the principles of HEART.
• Ability to manage the department in compliance with company policies, as well as applicable laws and regulations.
• Ability to manage the department in a fashion to increase occupancy and maximize revenue.
• Ability to be adaptable and flexible.
• Prioritizes and plans work activities, creating action plans when necessary.
• Uses time efficiently.
• Maintains acceptable attendance and punctuality.
• Fulfills commitments.
• Ability to operate office equipment, computers and applicable software programs.
• Must be able to read, analyze and interpret business reports such as financial reports.
• Ability to effectively present information to management, groups and/or boards.
• Ability to apply concepts such as probability, fractions, percentages and ratios to situations.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to use a computer for advanced applications such as spreadsheets, business correspondence and job-specific software programs.
• Must be able to demonstrate good communication skills (verbal, non-verbal and written).

Physical Demands

• While performing the duties of this job, the employee is constantly required to stand, talk, hear, and use hands.
• The employee is frequently required to walk.
• The employee will seldom be required to sit, reach, climb, stoop and kneel.
• The employee must frequently lift and/or move objects up to 25 pounds.
• Specific vision requirements required by this job include close and distance vision.

Work Environment

• While performing the duties of this job, the employee will frequently be exposed to general office environment conditions.
• The employee will seldom be exposed to high, precarious places, fumes or airborne particles, outdoor conditions and moderate noise.
• Due to the cyclical nature of the hospitality industry, the employee may be required to work varying schedules that reflect the business needs of the resort.
• In addition, attendance at all scheduled training sessions and meetings is required.

Benefits

• Comprehensive benefits package that includes health, dental, and vision insurance, along with voluntary life and AD&D coverage.
• Voluntary accident and critical illness insurance, hospital indemnity insurance, pet insurance, a 401(k) plan with employer match up to 4%, PTO, and an Employee Assistance Program (EAP).

Pay

Compensation is commensurate with experience.

Schedule

Varying schedules that reflect the business needs of the resort.