Front Desk Manager

About the role

The Ritz-Carlton New York NoMad is seeking an entry-level management position for a Front Desk Manager. This role is responsible for leading and assisting with the successful completion of daily shift requirements in front office areas including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. The candidate must ensure guest and employee satisfaction and achieve the operating budget.

Responsibilities

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Understands employee positions well enough to perform duties in employees' absence.
• Handles employee questions and concerns.
• Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
• Supports daily Front Desk shift operations.
• Supports progress toward guest services and Front Desk goals.
• Supports projects and policies.
• Supports handling of human resource activities.

Qualifications

• Education and Experience:
  • High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.
  • OR
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.