Front Desk Manager

Front Office Manager Responsibilities

• Direct and oversee all hotel operations during the night or day shift to ensure guest satisfaction and safety
• Check accommodations, make sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
• Maintain a professional and high-quality service-oriented environment at all times.
• Act as manager on duty for the hotel in the absence of the General Manager, dealing with complaints, problem solving, disturbances, special requests, and any other issues that may arise
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, and evaluations, and delivering recognition.
• Ensure the accurate completion of the daily night audit in a timely fashion.
• Assist the General Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling, and purchasing.
• Manage the night shift in the department, ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
• Must actively participate in the decision-making process on guest relocation for nights and days when over capacity, execute accordingly and ensure a smooth relocation process.
• Performs additional duties as needed.

Minimum Requirements

• Excellent communication and organizational skills
• Previous Front Office experience in supervisory/management capacity in a luxury property required
• High School diploma, general education degree or international equivalent required.
• An operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint)

Benefits

• 401k
• Health, dental, and life insurance
• Paid time off
• Weekly pay