Front Desk Manager

About the role

A Front Desk Manager at Clarity Clinic is a professional who oversees the administrative and operational aspects of the facility's healthcare practice. Their responsibilities include managing day-to-day operations, coordinating staff schedules, handling financial matters such as budgeting and billing, and ensuring compliance with relevant regulations and policies. Front Desk Managers at Clarity Clinic often play a key role in hiring and training administrative staff, maintaining electronic health records, and facilitating communication between mental health professionals within the facility.

Location: 501 Davis St, Evanston, IL

Responsibilities

• Build, adjust, and maintain daily PCC schedules to ensure uninterrupted front desk and phone coverage
• Proactively manage coverage risks and escalate staffing gaps to the Clinic Operations Manager with clear mitigation options
• Reallocate PCC resources in real time based on patient volume, call queues, and operational demand
• Conduct daily clinic readiness walkthroughs prior to first patient arrival or after last patient departure, ensuring rooms, devices, supplies, and shared spaces meet operational and safety standards
• Enforce opening and closing procedures with an emphasis on accuracy and completeness
• Identify recurring environmental or readiness issues and drive corrective process improvements
• Review provider schedules daily to identify unfilled slots, double-booking risks, and workflow bottlenecks
• Monitor provider utilization performance and escalate sustained underperformance to the Clinic Operations Manager
• Actively manage phone coverage using RingCentral queue data to prevent call backlogs and patient dissatisfaction
• Ensure patient calls are answered, routed, and resolved in accordance with service standards
• Intervene directly in escalated or high-risk patient concerns to achieve same-day resolution when possible
• Oversee daily POS batch reconciliation and weekly deposit execution, ensuring 100% accuracy and documentation
• Monitor collection performance at the PCC and location level, driving accountability for missed opportunities
• Identify training or compliance gaps related to payment processing and implement corrective actions
• Audit PCC execution daily for check-in/check-out accuracy, insurance verification, portal management, and task routing
• Provide real-time coaching, retraining, and documentation for performance issues
• Lead weekly PCC huddles to reinforce priorities, performance expectations, and operational