Front Desk Manager

About the property

Chatham Bars Inn, a Forbes Five-Star resort, stands along the shores of Chatham, Massachusetts. It boasts 217 rooms and suites, including historic Main Inn and cottage-style buildings with oceanfront views. The Inn offers a variety of amenities such as private cabana rentals, an oceanfront pool, bike rentals, bonfires, tennis courts, and a full-service spa. Additionally, the nearby 8-acre Chatham Bars Inn Farm provides fresh produce and hosts weekly farm-to-table dinners.

Responsibilities

• Operate the Front Office properly, efficiently, and with profitability, overseeing Guest Service Agents, Concierge, PBX, and Bell/Valet Staff members.
• Ensure that Chatham Bars Inn service standards, including Forbes, Preferred Legend, and AAA, are continuously refreshed, maintained, and used effectively on a daily basis.
• Delegate duties and responsibilities to subordinate Front Office colleagues and ensure that work processes are in a logical order.
• Maximize room revenue and occupancy by effectively controlling rates and availability (on the day of guest arrival).
• Ensure proper staffing at all times in all FO areas.
• Avoidance of Leading Hotel Quality Standards, policies, and procedures by ensuring they are properly understood and followed among Front Office colleagues.
• Aid in compiling annual departmental operating budgets and control departmental costs to ensure spending is within budget.
• Perform certain aspects of human resources and training functions, including hiring, training, coaching, counseling, disciplinary actions, etc., under the direction of the Front Office Manager.
• Maintain a very high standard of personal hygiene, behavior, and grooming standards of staff, including self.
• Handle all guest complaints and comments relating to the department tactfully.
• Cooperate and coordinate teamwork with other departments.
• Perform any other reasonable duties as required by the Front Office Manager or Resort Manager.

Requirements

• Minimum of 2 years front office and/or supervisory experience, preferably in luxury hotel setting.
• Demonstrated management skills.
• Superior customer service skills.
• Demonstrated leadership skills.
• Strong attention to detail and organization.
• Sound accounting background, with ability to train subordinate staff in this area.
• Excellent computer skills.
• Able to work holidays and weekends.
• Able to stand for long periods of time.

Compensation

$65,000