Front Desk Manager

About the role

Nestled in the beautiful North Georgia mountains, Brasstown Valley Resort & Spa delivers unforgettable guest experiences through luxury accommodations, award-winning dining, an 18-hole championship golf course, equestrian stables, a full-service spa, and year-round activities for all ages. Families, couples, and groups return year after year to create lasting mountain memories.

Responsibilities

• Establishes and maintains proper credit procedures, eliminating bad debt and rebates whenever possible.
• Maintains all equipment and supply inventory.
• Responsible for the Property Management System (PMS), solves technical or operational problems as reported by the users. Assist in the installation of all new applications obtained from the Corporate Office.
• Helps identify and train appropriate shift personnel to solve minor problems with the computer system.
• Communicates with sales and reservations to ensure all guest room rates are correct.
• Works with Reservations Manager to properly sell out whenever possible.
• Ensures that each guest receives prompt and courteous reception and service.
• Communicates with Housekeeping throughout the day for all rooms needed for check-in.
• Schedules department representation for pre-con meetings, as needed.
• Oversees all group room blocks, billing VIPs and special requests.
• Tracks all special corporate accounts for production and value.
• Ensures accounting policies and procedures are adhered to.
• Establishes standards and procedures for work of Front Desk and Guest Service associates.
• Plans work schedules to ensure adequate service.
• Oversees the annual Front Desk operations budget to achieve or exceed budget expectations for the department.
• Ensures Purchase Orders are expedited according to proper procedures while adhering to the budget.
• Assists in the supervision of all associates at the Front Desk to include: hiring, firing, corrective action/discipline, and performance evaluations for direct reports.
• Provide excellent training and a positive work environment for all Front Desk associates in accordance with accepted brand standards.
• Provide first class Guest service in accordance with established guidelines and brand standards.
• Support and live by the team member handbook
• Protect Resort assets.
• Provide a safe and sanitary environment for Employees and Guests.
• Performs other activities as assigned by the General Manager.
• Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Working directly with the Reservations Manager, ensure both departments are cohesive and operate within Coral standards.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.