Front Desk Manager

Responsibilities

• Control of front desk tidiness and availability of all necessary stationery and material including pens, forms and informative leaflets
• Ensuring timely and accurate customer service
• Scheduling shifts and supervising front-office personnel including receptionists, security guards and call center agents
• Training and supporting office staff
• Handling complaints and specific customers requests
• Monitoring stock and order office supplies and troubleshooting emergencies
• Managing mail distribution
• Organizing office budget
• Managing records of office expenses and costs
• Overseeing the compliance with company’s policies and security requirements

Requirements

• 3+ years' experience of working on a Hilton Front Desk Manager or Reception Manager position
• Profound experience in customer service, office management and basic bookkeeping procedures
• Good experience with office machines (such as fax machines and printers)
• Good practical knowledge of MS Office, particularly Excel and Word, and proficiency in English (oral and written)
• Strong communication and interpersonal skills
• Good organizational, multitasking and problem-solving skills
• High School diploma; additional certification will be a bonus