Front desk Manager
24-7 Hotel Management · Nashville, TN · 3 days ago
On-siteOTHRFull-time
Benefits
- Free uniforms
- Paid time off
- Training & development
- Bonus based on performance
- Competitive salary
- Employee discounts
- Free food & snacks
Responsibilities
- Lead, train, coach, and motivate the front desk team
- Ensure exceptional guest service and promptly resolve guest concerns
- Oversee daily front office operations, including check-ins, check-outs, and reservations
- Manage scheduling, payroll, and staffing levels
- Maintain compliance with brand standards and hotel policies
- Handle cash, credit card transactions, and daily audit procedures
- Cook up with Housekeeping, Maintenance, and Sales to ensure smooth hotel operations
- Aid in revenue optimization by maximizing room sales and upselling opportunities
- Maintain a professional, welcoming, and positive work environment
Qualifications
- Minimum 2 years of hotel front desk experience
- At least 1 year in a supervisory or management role preferred
- Experience with hotel PMS systems (SkyTouch, Opera, Choice Advantage, or similar)
- Strong leadership, communication, and problem-solving skills
- Ability to multitask in a fast-paced environment
- Excellent customer service and conflict-resolution skills
- Flexible schedule, including evenings, weekends, and holidays