Front Desk/Mail Clerk

Job Duties & Responsibilities

• Greet visitors, customers, and vendors in a professional and courteous manner.
• Answer, screen, and direct incoming phone calls using the office telephone and voicemail systems.
• Routinely messages and inquiries to the appropriate departments promptly and accurately.
• Receive, stamp, sort, scan, log, and distribute incoming mail, packages, and correspondence to the appropriate departments or adjusters.
• Prepare and process all outgoing mail, including regular, certified, overnight, and return receipt mail by accurately weighing, addressing, sorting, coding, and applying postage.
• Maintain accurate records of certified mail, renewal notices, outgoing correspondence, and postage balances.
• Pick up and deliver mail to and from the post office as needed.
• Mail company checks and other correspondence to the appropriate recipients.
• Scan, organize, and maintain electronic and physical filing systems to support the company's document retention and paperless initiatives.
• Perform clerical duties including filing, copying, typing, data entry, proofreading, and maintaining departmental logs and records.
• Maintain inventory of office supplies and ensure reception, common areas, and the mailroom remain clean, organized, and fully stocked.
• Keep the storage room organized and maintain an orderly work environment.
• Run office errands as assigned.
• Handle confidential customer, employee, and company information with discretion.
• Provide administrative support to various departments and assist with special projects as assigned.

Qualifications

• A high school diploma or equivalent is required.
• A valid Texas driver's license with a clean driving record is required.
• Proof of current automobile insurance is required.
• Bilingual (English/Spanish) is preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer applications is required.
• Excellent customer service and interpersonal skills are required.
• Strong verbal and written communication skills are required.
• A strong attention to detail and organizational skills are required.
• The ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment is required.
• A self-motivated individual with strong analytical and problem-solving abilities is required.
• The ability to work independently with minimal supervision is required.
• The ability to maintain confidentiality and exercise sound judgment is required.
• The individual must be dependable, professional, and highly organized.