Front Desk Clerk

About the role

The Front Desk Clerk accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering calls and connecting callers to the appropriate extension. They also answer concerning inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, gaming facility or entertainment complex.

Responsibilities

• Greetings, registers, and assigns rooms to hotel guests.
• Verifies guest identification using Veridocs and establishes how the guest will pay for the accommodation.
• Issues room keys and relays property information to guests.
• Keeps records of room availability and guests’ accounts on computer.
• Computes bills and collects payments.
• Makes and confirms reservations.
• Uses the established system to make Marketing offers reservations.
• Answers calls and routes calls to proper extension.
• Answers concerning inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, gaming facility or entertainment complex.
• Advises housekeeping staff when rooms have been vacated and are ready for cleaning.
• Contact housekeeping or maintenance staff when guests report problems.
• Performs simple bookkeeping activities, such as balancing cash accounts.
• Restocks, cleans and prepares the Hotel Sundry shop to always be guest ready.
• Other duties as assigned.

Requirements

• Ability to maintain high levels of confidentiality and integrity.
• Maintain interpersonal working relationships among all Team Members and the public.
• Excellent verbal and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the position.
• Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused.
• Able to work when needed, including weekends, holidays, and nights.

Qualifications

• High School Diploma or equivalent required.
• Knowledge of principles and processes for providing customer service.

Skills

• Ability to maintain high levels of confidentiality and integrity.
• Excellent verbal and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the position.
• Detail oriented, professional attitude, strong organizational and time management skills, and customer-focused.
• Available to work when needed, including weekends, holidays, and nights.

Benefits

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulation throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

Pay

Pay Range: $14.00

Schedule

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulation throughout the assigned areas, including the smoking area, actively observing players and functioning of machines. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Work With Us Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision. Already Work Here? Here's a Link To Apply Internally Employee Login Nearest Major Market: Bowling Green