Front Desk/Host

POSITION SNAPSHOT

The front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences.

Delivers an unparalleled Guest experience

• Guides Guests through food, drinks, and games in an ideal environment for celebrating all out fun.
• Greets Guests upon entering, keeps supervisor informed of problems, and bids farewell with a positive note.
• Prepares for shifts by stocking supplies, checking cleanliness, and maintaining menus.
• Conducts merchandise inventory and manages table turns, flow from front doors, and wait times.
• Manages billing and sells merchandise.
• Communicates with guests and other team members effectively.

Requirements

• Work days, nights, and/or weekends as required.
• Work in a noisy, fast-paced environment with distracting conditions.
• Read and write handwritten notes.
• Lift and carry up to 30 pounds.
• Move about facility and stand for long periods of time.
• Reach, bend, and stoop frequently.
• Must be able to communicate effectively with multiple Guests while generating enthusiasm for D&B.
• Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
• Must be skilled at calmly responding to dissatisfied Guests and calling issues to Manager's attention.
• Must be able to read and communicate in English.
• Must be dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.