Front Desk Host

About the role

The Front Desk Clerk processes guests in and out of the hotel in a professional and efficient manner to maximize customer satisfaction. This is a full‑time position; overtime may be required occasionally, workdays and work hours may vary, and work is performed indoors.

Responsibilities

• Complete Front Desk activities related to guest check‑ins and check‑outs in accordance with established policies and procedures; accurately conduct all cash‑handling and credit‑card processing activities.
• Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary, or report to other departments for resolution; accommodate guest requests when possible within policies and procedures.
• Preregister, block reservations, and take same‑day reservations following hotel rate structures, discounts, and selling strategies; cancel reservations according to procedures.
• Accurately complete any logs and reports as specified by management.
• Arrange alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.
• Other duties as assigned.

Requirements

• High school education or equivalent work experience.
• One or more years of experience as a Front Desk Clerk or in another customer‑service position is preferred.
• Exceptions may be considered for energetic, motivated professionals who demonstrate a strong willingness to learn, contribute, and grow with the team.
• Minimum training required per year as assigned by the company.
• Any additional training required by the manager.

Qualifications

• Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel.
• Excellent interpersonal, written and verbal communication, and telephone etiquette skills.
• Intermediate proficiency with Front Desk computer systems.
• Excellent command of the English language; second‑language proficiency desirable.
• Excellent time‑management skills and ability to multitask and prioritize work.
• Exceptional problem‑solving skills.
• Ability to maintain customer focus.
• Excellent organizational and planning skills.
• Ability to work well in a team environment.
• Ability to follow corporate standards and procedures.