Front Desk-Guest Service Representative

Responsibilities

• Make each guest feel welcomed when they enter the hotel.
• Oversee check-in and check-out to ensure a timely and simple process for every guest.
• Listen for and respond to guest complaints.
• Perform light cleaning of the front desk and lobby area.
• Assist in other departments as needed.

Qualifications

• Friendly and customer service-oriented.
• Positive attitude.
• Interest in team growth, hospitality, and a serving environment.
• Excellent communication skills.
• Energetic attitude in the work environment.
• Problem solver.
• Team player who works well with others.
• Self-motivated.
• Able to use math skills pertaining to money.
• Willingness to participate in service/hospitality training and education.