Front Desk Fitness

Job Summary

The Front Desk Fitness Attendant is responsible for shaping the members' experience by creating exceptional first and last impressions at the club. The primary responsibility is to deliver friendly and welcoming service through every interaction, embodying our commitment to Warm Welcomes, Magic Moments, and Fond Farewells.

About the Role

Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests, and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more.

Reporting Structure

Reports to the Fitness Manager or Fitness Director.

Day to Day

• Greet members and guests with enthusiasm, assist with inquiries, manage check-ins and check-outs, and ensure a seamless experience throughout their visit.
• Create personalized service for members, including providing towel and water service while members are exercising.
• Promote the facility amenities, programs and the club while maintaining a high level of professionalism and service that aligns with the values, philosophies, and standards of the club.
• Answer telephones promptly and courteously and direct all calls to the appropriate areas.
• Must be knowledgeable of the following as applicable: tennis court reservation policy, personal training, fitness programs, youth center reservation policy, group exercise class descriptions, class reservation schedules, and all upcoming club events and specials.
• Perform close business functions following guidelines and procedures established by the club.
• Ensure the timely completion of daily assignments within designated areas to meet Club standards and maintain orderly and organized workspaces, tidying and arranging entry areas, and restocking and organizing the shop.

Additional Duties

Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.

Physical Requirements

• Frequent sitting, standing, walking, and driving
• Sometimes exposed to temperature changes, dust, fumes, or gases
• Squatting, kneeling, reaching, grasping, twisting, and bending
• Ability to lift, carry, push, or pull up to 100 lbs. on occasion

Primary Tools/Equipment

• Computer/Phone/Tablet
• Fitness equipment
• Stereo equipment

Work Schedule

• Adherence to attendance requirements as outlined in the weekly schedule.
• Flexibility to work additional hours as needed to meet position deadlines.
• Availability to work on weekends and/or holidays as required.

About You

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in a fitness, hospitality, or similar environment.
• Demonstrated ability to interact positively and professionally with members and guests.
• Experience in maintaining cleanliness and organization in a public or recreational facility.
• Strong verbal communication skills, with the ability to effectively assist members and respond to their needs or concerns.
• Experience working as part of a team, contributing to a positive and collaborative work environment.
• Ability to handle minor issues or concerns that may arise, demonstrating a proactive and solution-oriented mindset.

What We Offer

• Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked.
• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)