Fitness Manager
About the role
Celebrating over 40 years as an industry leader, 24 Hour Fitness is committed to creating a healthier, happier world through fitness with over 270 clubs in 11 states nationwide. We provide a welcoming and inclusive environment, with thousands of square feet of premium strength and cardio equipment, turf zones, free weights, functional training areas and more. Studio and cycle classes, personal training and innovative digital and virtual offerings are all available options to keep our member's minds and body fit. Join us in creating a healthy happier world by changing lives through fitness!
Essential Duties & Responsibilities
Grow fitness revenue by effectively gaining, training and retaining personal training and group training clients personally as well as through the club staff, in particular the personal trainers and sales team.
Directly sell personal and group training packages, and lead team members in sales with all fitness offerings to achieve club sales and revenue goals.
Continuously TO guest tours and Custom Coaching Sessions to achieve attachment and enrollment standards.
Ensure that client retention standards are met to ensure revenue growth.
Meet and exceed all fitness revenue and sales targets.
Work with General Manager and SSM to train and develop all team members to effectively present fitness programs to guests/members and TO the fitness team on guest tours.
Train personal trainers on how to effectively prospect for new clients, conduct custom coaching sessions and acquire new clients.
Schedule, create and run marketing activities inside and outside of the club to engage member base with fitness and prospect for new clients.
Staff and develop coaches to effectively gain, train and retain both personal training and group training clients.
Manage sales funnel of both potential clients and past clients through email, phone calls and in club engagement.
Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met.
Ensure all sessions are properly consumed managing session escalations.
Manage payment processing and refund management.
Avoid service of personal training sessions or teaching group training classes where there is business need. Not to exceed 5% of weekly hours worked.
Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met.
Oversee payment processing and refund management.
Avoid service of personal training sessions or teaching group training classes where there is business need. Not to exceed 5% of weekly hours worked.
Complete other duties as assigned.
Qualifications
Strong background in sales, driving revenue and leading a team.
Strong understanding of human movement, exercise science and fitness programming.
Excellent interpersonal and communication skills.
Desire and passion to help people accomplish their fitness goals to live healthier, happier lives.
Ability to provide consistent constructive feedback and coaching to team members.
Foster a culture of growth and accountability within the club.
Ability to collaborate and communicate with a broad range of team members and departments.
High School Diploma or GED required, Bachelor's degree preferred.
National Certification (One or more of the following certifications): American College of Sports Medicine (ACSM) Certified Personal Trainer, Health Fitness Specialist, Clinical Exercise Specialist, Cancer Exercise Trainer, Certified Inclusive Fitness Trainer, American Council on Exercise (ACE) Personal Trainer Certification, Lifestyle & Weight Management Consultant Certification, Advanced Health and Fitness Specialist, National Academy of Sports Medicine (NASM) Certified Personal Trainer, National Council on Strength and Fitness (NCSF) Personal Trainer Certification, National Exercise and Sports Trainers Association (NESTA) Personal Fitness Trainer Certification, National Federation of Professional Trainers (NFPT) Personal Trainer Certification, National Strength and Conditioning Association (NSCA) Certified Personal Trainer, Certified Strength and Conditional Specialist.
Physical Demands/Environmental Conditions
Must be able to lift 50 lbs. Physical effort required for daily duties include lifting weights, squatting, bending, reaching, spotting, jumping, kicking, and prolonged standing and walking.
Travel Requirement
Availability to travel 10% of the time to attend training and meetings.
Benefits
At 24 In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.
Disclaimer
DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.
FUNCTIONAL GROUP
Fitness