Front Desk/Data Entry Specialist - Hanscom Air Force Base

Summary of Duties

The Front Desk/Data Entry Specialist serves as the primary point of contact for clients by greeting visitors, answering and routing telephone calls, scheduling appointments and classes, and providing routine program information.

Responsibilities

• Receive, screen, and route incoming telephone calls and greet visitors in a professional manner.
• Provide routine information regarding Military & Family Readiness Center (M&FRC) programs, services, classes, and workshops.
• Schedule clients for classes, workshops, appointments, and other M&FRC services.
• Enter, update, and maintain client information in AFFIRST and DoD Transition Assistance Program (TAP) databases.
• Distribute program resources and send appointment and class reminders to clients.
• Maintain the appearance and organization of the front desk and reception area.
• Ensure all clients complete required sign-in procedures and verify attendance records.
• Generate monthly client usage, activity, and data-entry reports.
• Protect Privacy Act information and maintain the confidentiality of sensitive records.
• Safeguard Government-furnished equipment, materials, and property.
• Complete all required mandatory training and comply with applicable policies and procedures.
• Maintain a minimum 85% data-entry accuracy rate and complete required entries within two business days.

Qualifications

• Proficiency in applying and troubleshooting Microsoft Windows and Office applications (Word, Excel, PowerPoint) and working knowledge of web-based applications.
• At least 12 months/one year of customer-service experience; professional communication skills.
• No specific degree or professional certification is required.