Front Desk Specialist (Task-force)

ESSENTIAL DUTIES AND TASKS

• Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks including room changes, inventory moves, and folio adjustments as necessary.
• Creates and issues keys while ensuring the safety and security of all owners and guests.
• Calculates visit costs, verifies customers' credit, and establishes how the customer will pay for the accommodation.
• Ensures that each interaction exceeds the expectations of our owners and guests.
• Is a visible resource to all partners and demonstrates a sense of urgency in responding to any requests for assistance.
• Answers all guest inquiries. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies need and reacts accordingly. Recognizes and initiates solutions to any concerns to the owners’ and guests’ satisfaction.
• Maintains and is responsible for a house bank, and performs end-of-day reporting of receipts.
• Communicates with housekeeping, as appropriate, to expedite the cleaning of the units for on-property guests.
• Performs duties with minimal supervision. Is flexible to work outside the normal business hours when necessary to ensure smooth and successful completion of tasks.
• Willingly performs other duties as assigned by supervisor and/or management

QUALIFICATIONS

• Ability to be self-directed with attention to detail and be skilled in conflict/problem resolution skills
• Must possess the ability to provide a high level of professional service consistently
• Must have prior experience in a fast-paced and moderately to highly stressful environment
• Must have strong written and verbal communication skills
• Prior working knowledge of Timeshare Ware Reservation System is a plus
• Must be able to speak and understand English fluently
• Must be able to establish and foster positive relationships with owners, guests, and coworkers
• Prior experience in cash handling required
• Proficiency in Microsoft Word, Excel, and other required applications
• Strong work ethic, high energy level, and positive attitude

KNOWLEDGES, SKILLS, AND ABILITIES

• A commitment to providing outstanding customer services
• Knowledge of Microsoft Office Suite
• Able to acquire a clear understanding of timeshare ware applications
• Basic knowledge of hardware and peripheral devices is required to perform the job
• Able to establish and maintain effective working relationships with co-workers and leaders
• Strong problem-solving skills
• Capable of seeing a task through to completion
• Strong organizational skills
• Excellent verbal and written communication skills. Fluent in the English language