Front Desk / Customer Service Representative - PART-TIME

Growth Opportunities

• Growth opportunities
• Flexible schedule
• Competitive Pay
• Valuable work experience
• Increased social opportunities
• Future references/referrals
• Monthly paid training
• Ability to work with children
• Excellent interpersonal communication and organizational skills
• Must be open to cross training and teaching swim lessons
• Must be at least 18 years of age or older

Responsibilities

• Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
• Conducts sales calls for prospective members.
• Processes student registrations using effective sales/customer service techniques.
• Schedules and manages birthday/pool parties.
• Resolves customer concerns/complaints using a professional approach.
• Affords assistance with purchases of merchandise and vending.
• Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system.
• Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.
• Updates informational displays with accurate and timely promotions and literature.
• Makes collection calls to resolve open account problems.
• Presents twice daily student lesson schedules for use by instructors and management staff.
• Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Requirements

• Must be at least 18 years of age or older

Qualifications

• Excellent interpersonal communication and organizational skills

Skills

• Must be open to cross training and teaching swim lessons

Benefits

• Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
• Conducts sales calls for prospective members.
• Processes student registrations using effective sales/customer service techniques.
• Schedules and manages birthday/pool parties.
• Resolves customer concerns/complaints using a professional approach.
• Affords assistance with purchases of merchandise and vending.
• Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system.
• Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.
• Updates informational displays with accurate and timely promotions and literature.
• Makes collection calls to resolve open account problems.
• Presents twice daily student lesson schedules for use by instructors and management staff.
• Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Pay

• Competitive Pay

Schedule

• Flexible schedule

Company Culture

Tropical Vibes & Impacting Lives!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about life’s accomplishments by remembering to Celebrate!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.