Front Desk Customer Service Representative

Responsibilities

• Answer, screen, and route incoming phone calls.
• Assist clients in determining their needs and direct them to the appropriate personnel.
• Create a welcoming and hospitable environment for our visitors.
• Direct clients to the appropriate personnel.
• Explain our program requirements to clients.
• Distribute paperwork as needed.
• Maintain a tidy reception area continuously throughout the day; eliminate or report all safety hazards.
• Work overtime and weekends as needed.
• Data entry into CSI Information Technology systems.
• Provide an overview of agency's services to clients.
• Open, date stamp, and distribute all mail.
• Receive deliveries to the agency.
• Perform other duties as assigned.

Requirements

• A high school graduate or equivalent G.E.D.
• Two to three years customer service experience required, with experience working in a call center environment preferred.
• Ability to work collaboratively and productively with diverse groups of people.
• Bilingual English/Spanish is required.
• Advanced computer skills required with proficiency in MS Office.
• Knowledge of general office operations.
• Knowledge of customer service practices and principles.
• Ability to work overtime and weekends as needed.

Qualifications

• High School graduate or equivalent G.E.D.
• Some college preferred.
• Two to three years customer service experience required, with experience working in a call center environment preferred.
• Ability to work collaboratively and productively with diverse groups of people.
• Bilingual English/Spanish is required.
• Advanced computer skills required with proficiency in MS Office.
• Knowledge of general office operations.
• Knowledge of customer service practices and principles.
• Ability to work overtime and weekends as needed.

Benefits

• Total package of benefits including medical/dental/vision coverage (95% paid by agency).
• 401k matching options.
• Flex spending account.
• Pre-paid legal services.
• Sick and vacation time.
• Paid holidays and winter break.
• Opportunity for growth and development.
• Robust learning management system offering continuing education units.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.