Front Desk Customer service

About The Role Meineke - 511 in Hawthorne, NJ is looking for a friendly and motivated Front Desk Customer Service Representative to be the face of our shop! This is a fantastic opportunity to join a trusted automotive service brand where you'll play a key role in delivering an outstanding customer experience every visit. Responsibilities Greet customers warmly and manage front desk operations in a fast-paced auto service environmentAnswer incoming calls, schedule appointments, and manage the service queueCommunicate vehicle service recommendations and estimates clearly to customersProcess payments, invoices, and maintain accurate customer recordsCoordinate with technicians to provide accurate service updates and turnaround timesHandle customer concerns and resolve issues with professionalism and careMaintain a clean, organized, and welcoming front desk and waiting area Requirements Previous customer service, front desk, or receptionist experience preferredStrong communication and interpersonal skillsAbility to multitask and stay organized in a busy shop environmentBasic computer proficiency for scheduling and point-of-sale systemsPositive, professional attitude with a customer-first mindsetAutomotive knowledge or interest is a plus, but not required About Us Meineke Car Care Centers is one of the most recognized and trusted names in the automotive repair industry, with hundreds of locations serving communities across the country. Our Hawthorne, NJ location is proud to provide honest, reliable, and affordable car care to our loyal local customers. We foster a team-oriented work environment where employees are valued, supported, and given the tools to succeed. Compensation: $20.00 - $30.00 per hour As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented individuals to join our team. In over 700 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road. A career with Meineke means putting your knowledge and hard-earned skills to work in a locally-owned shop. Whether you’re looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for real-world experience in your local area.