Front Desk Coordinator - Urology (32363)

Responsibilities

• Front line for answering phones and correctly routing incoming calls
• Greeting patients professionally
• Checking in patients and marking them arrived
• Entering patient information into the EMR
• Scanning and faxing duties
• Verifying insurance information, scanning cards and IDs into EMR
• Completing general clerical tasks
• Scheduling appointments
• Collecting over-the-counter payments for patients (co-pays/deductibles, monitoring account credit balances to avoid over‑collection)
• Working on referrals, medical records, and entering new patient packets (clinical staff enter medical info)
• Assisting clinical team with running urines, turning over rooms, or office cleaning as needed

Requirements

• Medical office experience (minimum 2 years) preferred
• Excellent communication and personal interaction skills
• Adept with computer systems, particularly electronic medical record software
• Knowledge of medical terminology and general medical practice operations
• Ability to work independently when required/appropriate
• Two‑to‑three years of medical office experience
• Previous experience in a fast‑paced, high‑patient‑volume doctor’s office

Qualifications

• Self‑starter with ability to complete daily tasks with minimal supervision
• Skill in communicating effectively with patients or providers about scheduling preferences
• Ability to multitask effectively, handling phone calls, in‑office patients, staff, and multiple tasks/projects
• Ability to analyze situations and respond appropriately
• Ability to use a multi‑line phone system, including transferring calls
• Ability to speak clearly and concisely to be heard by callers and patients
• Excellent organizational and time‑management skills
• Superior interpersonal and problem‑solving skills to ensure coordinated efforts and patient satisfaction
• Maintain a professional and positive attitude
• Common computer skills
• Demonstrate teamwork and support for fellow care team members; flexible when necessary
• High school diploma or GED (required); Associate’s or Bachelor’s degree preferred