Front Desk Coordinator Surgery Center

About the role

As the Patient Services Coordinator, this position coordinates scheduling, pre-procedure communication, medical record documents, EMR demographic data entry requirements for payers, and Revenue Cycle. The role also involves greeting patients and answering multi-line telephone and fax.

Responsibilities

• Schedule and input all appointments in the scheduling module in a timely and efficient manner.
• Assure all pre-procedure/preoperative activities are scheduled or completed.
• Manage patient cancellations, center cancellations (e.g., equipment issues), and additions to the schedule in accordance with center scheduling parameters.
• Print patient schedule and pull patient charts daily.
• Facilitate the admission process by professionally greeting all patients and visitors and obtain patient identification and insurance information to initiate the admissions process.
• Assemble, file, and maintain patient medical records and financial records in a confidential and secure manner.
• Complete the front-end process of billing procedures, ensuring all information is entered into the computer registration module.
• Perform insurance verification and complete all required processes for prior authorizations or other actions required by the payor.
• Assist with patient transportation if the patient qualifies per the Company Transportation Policy.
• Ensure appropriate signatures are included on all necessary chart and admissions data in accordance with FMCNA policies and procedures.
• Ensure accuracy when scanning and filing documents and complete within 24 hours of completed visit, including physician reports to referral sources.
• Communicate all changes about procedure and insurance identified during patient visits to appropriate internal parties and directly to the patient record immediately.
• Perform daily encounter checks to assure reporting accuracy.
• Coordinate collection, processing, maintenance, storage, retrieval, documentation, and distribution of medical records per policy and procedure.
• Assure documentation of logs of medical record release and provide information to parties engaged in research or study projects involving patient care and utilization of services in accordance with policy.
• Oversee materials going in and out of the office, including inventory, shipments, and deliveries.

Requirements

• 1 – 2 years’ related experience, preferably in a medical setting with insurance billing.
• Proficient in the use of computers and related software such as Microsoft Office.
• Excellent communication skills – verbal and written.
• Ability to handle several tasks simultaneously.
• Ability to adapt to supporting software applications.

Education

• High School Diploma or an equivalent combination of education and experience.
• Associate Degree or higher preferred.

Physical Demands and Working Conditions

The work environment is characteristic of a healthcare facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials. Day-to-day work includes desk and computer work and interaction with patients, facility staff, and physicians.