Front Desk Coordinator Surgery Center

About the role

This position coordinates scheduling, pre-procedure communication, medical record documents, EMR demographic data entry, requirements for payers and Revenue Cycle, greets patients, and answers multi-line telephone and fax.

Responsibilities

• Schedule and input all appointments scheduling module in a timely and efficient manner.
• Assure all pre-procedure/preoperative activities are scheduled or completed.
• Manage patient cancellations, center cancellations (e.g. equipment issues), and additions to schedule in accordance to center scheduling parameters.
• Print patient schedule and pull patient charts daily.
• Facilitate the admission process by professionally greeting all patients and visitors and obtain patient identification and insurance information to initiate admissions process.
• Assemble, file, and maintain patient medical records and financial records in a confidential and secure manner.
• Complete front-end process of billing procedure ensuring all information is entered into the computer registration module.
• Perform Insurance Verification process and completes all required processes for prior authorizations or other actions required by payor.
• Assist with patient transportation if the patient qualifies per the Company Transportation Policy.
• Ensure appropriate signatures are included on all necessary chart and admissions data in accordance with FMCNA policies and procedures.
• Ensure accuracy when scanning and filing documents and completes within 24 hours of completed visit including physician reports to referral sources.
• Communicate all changes about procedure and insurance which is identified during patient visit to appropriate internal parties and directly to the patient record immediately.
• Perform daily encounter checks to assure reporting accuracy.
• Coordinate collection, processing, maintenance, storage, retrieval, documentation and distribution of medical records per policy and procedure.
• Assure documentation of logs of medical record release.
• Provide information to parties engaged in research or study projects involving patient care and utilization of services in accordance with policy.
• Oversee the materials going in and out of the office including inventory shipments and deliveries.
• Other duties as assigned.

Physical demands and working conditions

The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials. Day to day work includes desk and computer work and interaction with patients, facility staff and physicians.

Qualifications

• High School Diploma or an equivalent combination of education and experience.
• Associate Degree or higher preferred.
• 1 – 2 years’ related experience preferably in a medical setting with insurance billing.
• Proficient in the use of computers and related software such as Microsoft Office.
• Excellent communication skills – verbal and written.
• Ability to handle several tasks simultaneously.
• Ability to adapt to supporting software applications.
• Dialysis knowledge/experience preferred.