Front Desk Coordinator - Santa Maria, CA
The Joint Chiropractic provides world-class service to every patient and is looking for a driven, goal-oriented individual to join our caring team. Turn your passion for health, wellness, and sales into a rewarding career with a world-class organization.
About The Joint Chiropractic
The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation’s largest operator, manager, and franchisor of chiropractic clinics through The Joint Chiropractic network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually, The Joint Chiropractic is a key leader in the chiropractic industry. Ranked number one on Forbes’ 2022 America's Best Small Companies list and number three on Fortune’s 100 Fastest-Growing Companies list, The Joint Chiropractic is an innovative force where healthcare meets retail.
Responsibilities
- Provide excellent services to members and patients, with a primary focus on gaining memberships to meet sales goals.
- Greet members and patients upon arrival and check them in to see the Chiropractor.
- Answer phone calls and re-engage inactive members.
- Stay updated on membership options, packages, and promotions.
- Recognize and support team goals while maintaining positive relationships with team members.
- Maintain the cleanliness of the clinic and organization of workspace.
- Confidently present and sell memberships and visit packages.
- Keep management apprised of member concerns and follow manager’s policies, procedures, and direction.
- Educate patients on wellness offerings and services.
- Share personal Chiropractic experience and stories.
- Manage the flow of patients through the clinic in an organized manner.
- Complete transactions using point-of-sale software and ensure all patient accounts are current and accurate.
- Participate in marketing/sales opportunities to attract new patients into the clinic.
Requirements
- High school diploma or equivalent (GED).
- At least one year of previous sales experience.
- Strong phone and computer skills.
- Ability to prioritize and perform multiple tasks in a fast-paced environment.
- Strong customer service orientation and effective communication with members and patients.
- Willingness to learn, grow, and accept constructive criticism positively.
- Ability to stand and/or sit for long periods of time.
- Ability to lift up to 50 pounds.
- Fluency in Spanish is required.
- Office management or marketing experience is a plus.
Skills
- Driven to climb the company ladder and possess a winning attitude.
- Work cohesively with others in a fun and fast-paced environment.
- Uphold The Joint Chiropractic’s core values: Trust, Integrity, Excellence, Respect, and Accountability.
Pay
$17-$18 per hour, depending on experience.
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which can vary between franchisees.