Front Desk Coordinator

About the role

Greets and receives customers, determines the nature of their visit, and notifies appropriate team members. Performs various administrative duties. Welcomes visitors to the practice and provides information about clinic features. Answers, screens, and routes incoming calls and takes messages as needed. Checks-in and collects general information from patients on their first visit. Verifies insurance information. Notifies clinicians of patient arrival and readiness. Makes appointments for returning patients as necessary. Prints/reprints appointment reminders and school/work excuses. May make changes to the patient schedule as necessary. Coordinates payment arrangements or account resolution. Receives, stores, and delivers shipments and mail. Takes payments and posts to account. Updates charts and patient information. Drives internal marketing initiatives and fosters participation from everyone.

Responsibilities

• Greet and receive customers, determine the nature of their visit, and notify appropriate team members.
• Perform various administrative duties.
• Welcome visitors to the practice and provide information about clinic features.
• Answer, screen, and route incoming calls and take messages as needed.
• Check-in and collect general information from patients on their first visit.
• Verify insurance information.
• Notify clinicians of patient arrival and readiness.
• Make appointments for returning patients as necessary.
• Print/reprint appointment reminders and school/work excuses.
• Make changes to the patient schedule as necessary.
• Coordinate payment arrangements or account resolution.
• Receive, store, and deliver shipments and mail.
• Take payments and post to account.
• Update charts and patient information.
• Drive internal marketing initiatives and foster participation from everyone.

Requirements

• High School Diploma or equivalent required.
• One (1) year of administrative experience preferred.
• Bilingual a plus, but not required.

Qualifications

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.

Skills

• Administrative skills.
• Customer service skills.
• Communication skills.

Benefits

• Medical, dental, vision, and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• Two weeks paid time off in your first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.

Pay

Competitive salary.

Schedule

N/A