Front Desk Coordinator/ Patient Services Specialist
FYihealth group · San Luis Obispo, CA · 4 mo ago
Administrative$18.17–$21.07/hrFull-time
About the role
Our FYidoctors - San Luis Obispo - California Ave clinic is seeking a Patient Services Specialist to join our dynamic and rewarding environment.
Responsibilities
- Greet and welcome patients to the clinic, manage check-in and check-out processes
- Engage with patients in person, by phone, and via email
- Perform pre-testing to support comprehensive eye care
- Cook up and coordinate appointments, prepare prescription printouts, and manage billing and payments
- Manage eyewear pick-ups and perform minor repairs and adjustments on eyewear
- Deliver exceptional customer service ensuring a positive patient experience
- Support clinic operations by performing additional duties as required
Requirements
- You must be able to work in both our Atascadero and San Luis Obispo locations depending on the needs of the practice
- Previous retail experience is considered an asset
- Ability to multi-task and thrive in a fast-paced environment
- Proficiency with technology and computers, including MS Office Suite
- Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiences
- A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively
- A high school diploma or equivalent preferred
Benefits
- Competitive wages
- Comprehensive total rewards package including benefits, 401k, paid time-off, and more
- Rapid and continued growth, ensuring a constantly challenging and rewarding environment
- A workplace culture that fosters collaboration and teamwork
- Continuous training and development opportunities to support your career growth
Why You Should Join Us
- We operate in partnership and support of FYihealth group, Canada’s largest and most technologically advanced eyecare provider
- Our purpose is simple: enhance the lives of our patients
- We are dedicated to creating a comprehensive rewards package to attract and retain top talent
- We value diversity, equity, inclusion, and opportunity