Front Desk Coordinator, Lincoln Park

About the role

Join our guest services team—the heartbeat of our business and the warmth our guests remember long after their stay. Oversee, lead, train and provide prompt, courteous and professional guest service in the functions of registration, guest departure, cashiering, reservations and information at assigned location.

Responsibilities

• Register guest/member in and out of applicable software system(s).
• Provide guests with information on the venue and resort.
• Knowledgeable about property and surrounding area, local attractions and shopping services.
• Maintain the smooth operation of each shift at the front desk and initiate programs and policies to ensure guest patronage.
• Handle all monetary transactions at the front desk as appropriate according to cash handling guidelines.
• Accurately post or refund guest charges and fees.
• Coach and counsel cashiering errors as outlined by accounting department, provide disciplinary action when appropriate.
• Contact guests/banks with over-credit limit concerns when applicable.
• Contact guests who have departed with open balances.
• Have a clear understanding of daily yield strategies and the proper execution of those strategies to maximize average daily revenue.
• Cook up and coordinate between businesses on fully committed days to ensure a seamless guest experience.
• Document in detail any guests who may have been relocated and what follow-up action should take place.
• Lead, train and develop associates on all processes, procedures, applicable standards and provide coaching and feedback on a timely basis.
• Complete special projects as assigned by leaders.

Requirements

• Bachelor’s Degree in Hospitality, Business Management or related field preferred or a minimum of 4 years customer service or guest service experience required.
• A minimum of 1 year supervisory experience preferred.
• Firm understanding of Night Audit processes.

Skills

• Authorized to work in the US without requiring sponsorship now or in the future.

Benefits

• The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.

Pay

The hourly range for this position is $17.50 - $26.30.

Schedule

This is a full-time position working weekdays & weekends. Shifts varying between 7:00 am - 9:00 pm.