Front Desk Coordinator I with Override

About the Role

We’re seeking a Front Desk Coordinator I to join our growing team, where you’ll greet and welcome visitors, manage administrative tasks, and support both patients and clinicians.

Responsibilities

• Greet and receive customers, determine the nature of their visit, and notify the appropriate team member(s).
• Perform various administrative duties, including welcoming visitors and providing information about clinic features.
• Answer, screen, and route incoming calls; take messages as needed.
• Check-in and collect general information from patients on their first visit.
• Verify insurance information.
• Notify clinicians of patient arrival and readiness.
• Make appointments for returning patients as necessary.
• Print/reprint appointment reminders and school/work excuses.
• Make changes to the patient schedule as needed.
• Coordinate payment arrangements or account resolution.
• Receive, store, and deliver shipments and mail.
• Take payments and post to accounts.
• Update charts and patient information.
• Drive internal marketing initiatives and foster participation from the team.

Requirements

• High School Diploma or equivalent required.
• One (1) year of administrative experience preferred.
• Bilingual is a plus, but not required.

Skills

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.

Benefits

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• 2 weeks paid time off in your first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.

About Us

We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture while cultivating a fun, encouraging environment. Spillers Orthodontics offers every team member the opportunity to be part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. This is the perfect opportunity to grow with an expanding organization.