Front Desk Coordinator I with Override

About the Role

As a Front Desk Coordinator, you will be the welcoming face of our practice, ensuring a smooth and positive experience for every visitor and patient.

Responsibilities

• Greet and receive customers, determine the nature of their visit, and notify the appropriate team member(s).
• Perform various administrative duties to support clinic operations.
• Welcome visitors and provide information about clinic features.
• Answer, screen, and route incoming calls, taking messages as needed.
• Check-in patients on their first visit and collect general information.
• Verify insurance information.
• Notify clinicians of patient arrival and readiness.
• Schedule appointments for returning patients.
• Print and reprint appointment reminders and school/work excuses.
• Make changes to the patient schedule as necessary.
• Coordinate payment arrangements or account resolution.
• Receive, store, and deliver shipments and mail.
• Process payments and post them to accounts.
• Update charts and patient information.
• Drive internal marketing initiatives and foster team participation.

Requirements

• High School Diploma or equivalent required.
• One (1) year of administrative experience preferred.
• Bilingual skills are a plus but not required.

Skills

• Ability to communicate effectively both verbally and in writing.
• Strong listening skills to understand information presented verbally and in writing.

Benefits

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• 2 weeks of paid time off in your first year plus paid holidays.
• Discounts on braces and clear aligners for you and your family members.

About Us

As the nation’s leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with hometown heart. We prioritize loving people first and straightening teeth second, fostering a people-first culture and a fun, encouraging environment. Smile Doctors provides every team member the opportunity to grow both personally and professionally, nurturing talents and strengths to help you find success in your career and beyond. Join us in changing the way the world smiles!